Your feedback helps us improve, and we welcome it. Whether you want to tell us what went well or raise a concern, we will always listen.
Compliments
If something has made a positive difference, we would love to hear about it. Sharing what worked helps us keep doing it well and encourages our team.
Complaints
We aim to get things right, but if you are unhappy with any part of our service, please tell us so we can put it right. We take all complaints seriously and treat them fairly, confidentially and without any disadvantage to you or the child.
How to raise a concern
- Contact us by email explaining what has happened and how you would like it resolved.
- We will acknowledge your complaint and look into it promptly and thoroughly.
- We will respond with our findings and any action we will take.
- If you remain unhappy, you can ask for the matter to be reviewed further.
Where a complaint raises a safeguarding concern, we will follow our safeguarding policy.
Next step: to share feedback, raise a concern, or request the full Compliments and Complaints Policy, email hello@origamiwings.org.